Privacy Policy

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1. Introduction

Regent Steel Industries (L.L.C.), operating under the trade name Regent Group, is committed to protecting the privacy and personal data of individuals who interact with our website, services, and business operations.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

By accessing our website (www.regentgroup.ae), submitting inquiries, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. About Regent Group

Regent Group operates across the United Arab Emirates in the following business sectors:

  • Architectural Metal Works
  • Structural Steel Works
  • Façade, Glass & Aluminium Systems
  • Automation & Entry Systems

Registered Entity:

Regent Steel Industries (L.L.C.)
Naif, Dubai, United Arab Emirates
Factory: Sajja Industrial Area, Sharjah, UAE
Email: info@regentgroup.ae
Phone: +971 55 557 4481
Website: www.regentgroup.ae

3. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Clients and prospective clients
  • Consultants, contractors, and suppliers
  • Individuals submitting RFQs, tenders, or project documentation
  • Individuals interacting with our digital advertisements

This Policy does not apply to third-party websites or services that may be linked externally.

4. Information We Collect

4.1 Information You Provide

We collect personal information that you voluntarily provide when contacting us, requesting quotations, submitting tender documents, or engaging in business discussions. This may include your name, company name, job title, email address, telephone number, project details, and any additional information you choose to share.

4.2 Project and Business Documentation

In the course of our operations, we may receive drawings, BOQs, technical specifications, contracts, and related documents. Such documentation may contain personal identifiers such as authorised signatories or consultant contact details.

4.3 Automatically Collected Information

When you visit our website, we may automatically collect technical information such as IP address, browser type, device identifiers, and browsing behaviour through cookies and similar technologies.

5. Lawful Basis for Processing

Personal data is processed based on one or more of the following lawful grounds:

  • Performance of contractual obligations or pre-contractual measures
  • Compliance with legal and regulatory requirements
  • Legitimate business interests
  • Your consent, where required

All processing activities are carried out in accordance with applicable UAE laws.

6. How We Use Personal Data

Regent Group uses personal data strictly for legitimate business purposes. These include responding to inquiries, preparing quotations, evaluating tenders, executing contracts, managing projects, coordinating with suppliers and subcontractors, providing after-sales support, improving operational efficiency, and complying with regulatory obligations.

Where appropriate and where consent has been provided, we may also use personal data to share service updates, corporate announcements, or relevant marketing communications.

7. Electronic and Marketing Communications

Regent Group may communicate with clients, consultants, contractors, suppliers, and other stakeholders through electronic communication channels, including email, telephone, SMS, WhatsApp, and other digital messaging platforms or communication technologies.

By voluntarily providing your contact information to Regent Group through our website, correspondence, tender submissions, contracts, or other business interactions, you consent to receiving communications that are reasonably related to our business relationship. Such communications may include project coordination, quotation discussions, scheduling updates, document sharing, operational notifications, service support, and other matters directly connected to our services.

Where marketing or promotional communications are issued, they will be sent only where lawful and, where required, based on your prior consent. You may opt out of receiving non-essential communications at any time by notifying us directly or by responding through the relevant communication channel.

Electronic communication services used by Regent Group, including WhatsApp and similar platforms, may be operated by third-party providers. While Regent Group exercises reasonable care in selecting such service providers, these platforms operate under their own privacy policies and data protection frameworks, and Regent Group is not responsible for their independent data handling practices.

8. Advertising, Analytics and Retargeting

Regent Group may use digital advertising and analytics technologies to enhance user experience and improve marketing effectiveness. These may include services such as Google Ads, Google Analytics, Google Tag Manager, Meta (Facebook and Instagram) Ads, Meta Pixel, LinkedIn Ads, and other remarketing and retargeting platforms.

These technologies may use cookies, pixels, tags, and similar tracking tools to collect information about website activity. This allows us to analyse traffic, measure campaign performance, deliver relevant advertisements, and display remarketing advertisements to previous website visitors.

When you visit our website, advertising platforms may collect certain information such as your IP address, browser behaviour, and device identifiers through tracking technologies.

Where required under applicable law, we rely on user consent for marketing and advertising cookies. You may manage cookie preferences through your browser settings or through advertising platform controls such as Google Ad Settings or Meta Ad Preferences.

Regent Group does not sell personal data. Information used for advertising and retargeting purposes is limited to what is necessary for campaign optimisation and performance measurement.

9. Data Sharing and Disclosure

Regent Group does not sell, rent, or trade personal data.

Personal data may be shared internally with authorised departments including Engineering, Contracts, Procurement, Finance, HR, and Management on a need-to-know basis.

Where necessary, data may be shared with subcontractors, consultants, suppliers, legal advisors, auditors, or regulatory authorities in connection with contractual obligations or compliance requirements. Appropriate safeguards are implemented to maintain confidentiality.

10. Confidentiality of Project Information

All project documentation, technical drawings, commercial information, and proprietary materials shared with Regent Group are treated as confidential and are used solely for contractual and operational purposes unless disclosure is required by law.

11. Data Security

Regent Group implements reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, misuse, alteration, or disclosure.

Although we take appropriate precautions, no system of electronic transmission or storage can be guaranteed to be entirely secure.

12. Data Retention

Personal and project-related information is retained only for as long as necessary to fulfil contractual obligations, warranty requirements, audit requirements, and legal compliance obligations.

When no longer required, data is securely deleted, anonymised, or archived in accordance with internal policies.

13. International Data Transfers

Where project collaboration involves international consultants or suppliers, personal data may be transferred outside the UAE. In such cases, appropriate safeguards are implemented to ensure compliance with applicable data protection laws.

14. Your Rights

Subject to applicable UAE laws, you may request access to your personal data, correction of inaccurate data, deletion where legally permissible, withdrawal of consent, or objection to certain types of processing.

Requests may be submitted to info@regentgroup.ae, and we will respond in accordance with legal requirements.

15. Updates to This Privacy Policy

Regent Group reserves the right to amend this Privacy Policy to reflect changes in legal requirements or business practices. Updated versions will be published with a revised “Last Updated” date.

Continued use of our website or services constitutes acceptance of the updated Policy.

16. Contact Information

Regent Steel Industries (L.L.C.)
Naif, Dubai, United Arab Emirates
Email: info@regentgroup.ae
Phone: +971 55 557 4481
Website: www.regentgroup.ae